A step-by-step guide on getting started in being a part of our exciting community.

Save time registering by linking your Ticketmelon account to your Facebook account.

Feel it's time to change your password? Here's a guide on how to do it.

The first step to attending an event, get the tickets!

Here's how to get in line online on our site to get hot tickets through queueing system.

A step-by-step guide to booking tickets for seated or calendar-based events.

Find out if you can surpass the buying process by letting Ticketmelon do it for you.

What payment channels can I use when I purchase tickets from Ticketmelon?

Find out steps on purchasing tickets using Credit or Debit card.

Steps on payment via iBanking or cash.

Steps on payment via Alipay.

Steps on paying via Rabbit Line Pay.

Steps on paying via WeChat Pay.

Steps on paying via TrueMoney Wallet.

A step-by-step guide how to pay via PromptPay using a specific QR Code generated for your purchase.

Steps on paying via iBanking, Counter Service or at ATMs.

Learn more about payment gateway fees and how much does it cost?

Find out if you can pay your tickets using installment plan.

What to do if my payment via Creit/Debit card is unsuccessful?

An example of my tickets that I will receive from different channels including email and from "My Ticket" page on website.

Explanation of different ways to view your tickets from different places: Ticketmelon website, your email inbox, and Ticketmelon app.

Find out if names on tickets can be changed as well as do names need to be changed in case of tickets transfer.

What are the steps to take when you wish to transfer your tickets to your friends.

If you already purchased the tickets and you wish to upgrade them, here are the steps that you have to take.

Recommendations on re-selling your tickets.

When physical tickets are being shipped to you, this is how you find out the status of the delivery.

More about PDF tickets sent to your email and the tickets under your Ticketmelon account on the website.

Some events contain multiple "phases", find out what does it mean and how does each phase effect your purchase.

More explanation about these two types of tickets to know which is the right one for you.

Explanation of who are the specific groups of buyers that are eligible to buy presale tickets.

Different options of using your e-tickets in entering the event.

Find out what are the items you can bring and MUST bring to events.

Using promo codes - how are they acquired and how to apply them to my ticket purchase.

Find out if you are still eligible for tickets refund if you did not choose a refundable ticket

For customers requesting a refund due to an officially cancelled or postponed event approved for refunds by the Event Organizer.

What do I do if I want to pay extra for a refund in case of certain circumstances that forbid me from attending an event?

A link to extended definition, description, terms and conditions of refundable tickets.

Find out whether you can get a refund on the fee to upgrade your tickets to be insured.

A step by step guide once you are eligible to request a refund with Refund Protection ticket.

Locating your booking confirmation reference number that must be used in order to request a refund from refundable ticket.

Explanation of the refund process and how long are you expected to get a refund from different payment channels you used to purchase the tickets.

Instructions on how to request for a tax invoice and how long does it take to be delivered to you.