Refund requests can only be submitted after:

• The event has been officially announced as cancelled, postponed, or changed venue.
• The Event Organizer has approved the refund process.
• You have received an official refund notification and instructions from the Event Organizer and/or Ticketmelon.

If you have not received an official refund notification and instructions via email, your order is not yet eligible for a refund request.

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Important Notes

• Refund eligibility and approval are subject to the Event Organizer’s refund policy.
• Only approved refund requests will be refunded to the original payment method used during purchase.
• Refund processing times may vary depending on your payment provider and payment method.
• Refunds can only be processed after the Event Organizer has transferred the refund funds to Ticketmelon.

Learn more about refund timelines HERE

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