Terms of Service

As used in this Terms of Service, “we”, “us”, “Ticketmelon”, “www.ticketmelon.com”, “company”, “website” means Ticketmelon Co., Ltd or any of its affiliates, and “service user”, “you”, “online members”, “registered members”, “Buyer”, “Buyer(s)”, “himself/herself”, “he/she”, “user” means the applicant.

Terms and Conditions

1. Terms and Conditions and General Agreements
Ticketmelon Co., Ltd. has launched the website www.ticketmelon.com (hereinafter called “website”) to provide digital ticketing solutions. The use of this website by the service user shall be used under the terms and conditions of this agreement. The service user should, therefore, thoroughly study the terms and conditions of this agreement and/or the terms and conditions of any other agreement, on the website by the company before using the website. By entering this website, the service user hereby accepts and agrees to comply with all of the terms and conditions. If the service user does not want to be bound by the terms and conditions, the service user must refrain from entering and using the services of this website.

2. Rights, duties and responsibilities of the Service User

2.1 The company reserves the right to allow only service users who are registered members to order merchandise and/or services and/or to participate in promotional activities, organized through the website such as the purchase of goods.
2.2 In registering as an online member, the service user must provide the most current, correct, and complete personal information.
2.3 The service user agrees to change and/or to update personal information, specified in 2.2 to ensure that they are correct and up to date.
2.4 The service user agrees to take full responsibility for, but not limited to, the protection and quality of the ticket from theft, losses and any damages to the ticket itself.
2.5 The service user agrees to keep the username and password confidential. If the service user gives or allows any other party to use the personal information and/or username and password for any purpose, it shall be deemed that such use was made by the service user himself/herself and may be legally binding for the service user under the Thai law.
2.6 In the case that the service user exercises the rights in such a way that causes damage to other users, the service user agrees to be liable for such damage in full amount.
2.7 Online users who are younger than 18 must have parental approval before completing any financial transactions such as making an online order to buy merchandise and/or to participate in buying goods with other users.
2.8 The service user agrees that all tickets are not allowed to be resold, exchanged, offered for sale for profit, or used for any form of commercial trade purposes without the written consent of the company or event organizer.
2.9 The service user agrees that the ticket cannot be exchanged for gifts or any form of monetary compensation including promotional credits.
2.10 The service user agrees that the ticket can only be used for entry, and does not include, without limitations, food & beverage, logistics, gifts, and accommodation unless stipulated in writing by the event organizer.
2.11 The service user agrees that late arrivals after the written time on the ticket may be denied entry by the event organizer. Under such cases, if the event includes an intermission or break time, the service user may be granted entry upon the approval of the event organizer. No refunds will be given in any form should such an incident occur.
2.12 The company reserves the right to revoke online membership of any service user immediately without prior notice or cancel any transaction made by the service user if the company finds that the following actions have been committed by the service user:
2.12.1 The service user provided false information, specified in 2.2, and/or fails to update the latest personal information.
2.12.2 The service user fails to keep his/her username and password confidential.
2.12.3 The service user committed improper, illegal or immoral action(s) and/or when there is a cause to believe that the service user has intentions to make fraudulent, improper, illegal and/or immoral action(s).

3. Limitation of Liability

3.1 Content
Although the company regularly conducts review(s) on the contents and consistency of the content on the website, the company cannot provide assurance that those contents shall always be correct, complete or up to date. The company, therefore, will not take any responsibility, directly or indirectly, for any mistake(s), delay of information availability and/or interruption of any equipment connection(s), whether or not someone has already notified and/or made a recommendation to the company that there was a chance for such a problem to occur.
3.2 Responsibility Over the Events and Services
The service user acknowledges that the company is only a digital ticket distributor for 3rd party event organizers and service user(s). The company is not involved in any way with the arrangement, activities, and/or organization of the event organized by the event organizer sold on www.ticketmelon.com. The company, therefore, is not responsible for any damage, directly or indirectly, caused to any service user.
3.3 Service System
The service user acknowledges and agrees that the company cannot make an assurance that the access or the use of website, in whole or in part, cannot be made successfully, quickly, free of interference or mistakes all the time. The service user agrees that the company cannot assure that personal information provided by the service user, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from Ticketmelon are free of viruses and/or other harmful components. Ticketmelon will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site and/or provided by the service user, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. If such damages occur, the service user acknowledges and agrees that the company is not responsible for any damages caused to any electronic devices and/or the service user.
3.4 Refunds
It is the responsibility of the event organizer (hereinafter called “Organizer”) to communicate its refund policy to Buyers and to issue refunds to Buyers via the Site or otherwise. If a Buyer desires to request a refund, Buyer must request the refund from the Organizer. All communications or disputes regarding refunds are between the Organizer and Buyer and Ticketmelon will not be responsible or liable in any way for refunds, errors in issuing refunds, or lack of refunds in connection with the Services. All communications and disputes regarding chargebacks and refunds are between the Organizer and Buyer and Ticketmelon will not be responsible or liable in any way for chargebacks in connection with a Buyer's use of the Services. If you are a Buyer and you wish to request a refund in connection with an event listed on the Services, you should contact the applicable Organizer directly. Unless otherwise specified by the Event Organizer, these are the standard refund policies:
3.4.1 Tickets are non-refundable unless the event is cancelled or postponed
3.4.2 Processing fees and service charges will not be refunded once transactions have been completed
3.4.3 In case of event cancellations or postponement, only the ticket value (excluding processing fees and service charges) will be refunded
3.4.4 In all other cases, tickets are non-refundable unless authorized by the Event Organizer
3.5 Damaged Tickets, Ticket Theft and/or Losses
The service user hereby agrees and acknowledges that Ticketmelon will not be responsible and/or liable in any way for damages of any kind arising from damaged tickets, ticket theft and/or losses.
3.6 Suspicious Transactions or Sources of Payment
To protect against fraudulent transactions, the company may at times impose restrictions to specific source of payment (e.g., if a credit card issuer has historically high chance of fraud) which may also affect the service user’s purchases. The service user hereby agrees and acknowledges that Ticketmelon will not be responsible and/or liable in any way for damages of any kind arising from such restriction

4. Links To Other Websites
The website contains links to other websites which are not under the care of the company. Therefore, the service user acknowledges and agrees that the company is not responsible for any of the contents shown in those websites and/or for any damage that may occur from visiting those websites.

5. Privacy
Our Privacy Policy (https://www.ticketmelon.com/privacy) describes how we handle the information you provide to us when you use our Services. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information our company’s server outside Thailand for storage, processing and use by Ticketmelon and our affiliates.

6. Rights of the Company

6.1 The company is entitled to correct, change or cancel any Terms and Conditions and/or Agreements without having to inform the service user in advance and/or compensate the service user for any damages should it arise as a result of such change.
6.2 The service user agrees and accepts that the trade mark, content, idea, presentation style, and software, developed and used to provide the service in this website, is protected by intellectual properties law. No one, including the service user, is allowed to copy them, either in part or in whole.
6.3 All contents shown in the website are under the copy right law. The service user can make use of the contents to support the use of the website services only. No one, including the service user, is allowed to use or copy those contents for any other purposes.

7. Safety

7.1 For your safety, the service user agrees to fully cooperate and follow instructions and/or policies as announced by the company and/or Organizer in order to enter and remain in the event. Failure to do so will result in your denial of entry or removal from the event. The service user agrees that there will be no compensation from the company and/or Organizer in any way or form should such an incident happen. The service user also agrees to not demand compensation from the company and/or Organizer in any way or form under such scenario.
7.2 For your safety, the service user agrees to allow the company and/or Organizer to conduct any safety and security checks with your full cooperation at the event. In addition, the company and/or Organizer reserves the right, at all times and at its sole discretion, to deny entry or remove any service user without any form of compensation and/or notice, if it has been found that:
7.2.1 The service user has purchased tickets from unofficial ticket distributors. The service user agrees that the Organizer has the sole right in determining the official ticket distributor(s). It is the service user’s responsibility to check with the Organizer to confirm if a distributor is official or not.
7.2.2 The service user is found to be in possession of a threatening and/or illegal item, and/or is deemed to be a threat to the safety of others.
7.3 The service user agrees that the company is not held liable and/or responsible for any valuables or belongings that are lost, damaged, or stolen at the event. The service user agrees to not demand compensation from the company in any way or form should such an incident happen.
7.4 The service user agrees that the company is not held liable and/or responsible in any way or form, for any form of damages to the service user that arises from, but not limited, terrorism, fights, protests, riots, and force majeure.

8. Miscellaneous

8.1 The service user agrees to not resell, exchange, duplicate, or conduct any form of commercial trade on the wristbands, tickets, sticker stamps, or any other form of event entry item for admittance as provided by the event organizer, without the event organizer’s approval. Any violation or attempt to violate will result in an investigation and may result in the service user’s immediate removal from the event and/or entry denial.
8.2 The event organizer and company has the right to deny the service user entry into the event should any prohibited items are found to be brought by the service user into the event. This includes, but not limited to, weapons of any kind, audio and/or video recording devices, illegal substances or drugs and fireworks.

9. Governing Law
The terms and conditions under this agreement and/or any other terms and conditions and agreements created by the Company are governed by Thai law and do not conflict with the law.

Note: The company reserves the right to ensure that this website in maintained in good condition and within the scope of good ethical standard. Thus Ticketmelon has the right to change the terms and conditions with no prior notice and/or acknowledgement of the user. We recommend you check and review the terms and conditions regularly.

Last modified: December 30, 2024

Event Organizer Service Agreement

THIS EVENT ORGANIZER SERVICES AGREEMENT ("Agreement") is made by and between Ticketmelon, a service owned by Ticketmelon Co., Ltd., a company registered in Thailand, whose registered office is at Rajanakarn Building, 17th Floor, 183 South Sathorn Road, Bangkok 10120, Thailand ("Company," "Ticketmelon," "We," "Us," or "Our" ), and you, a person, organization or other entity (an "EO," or "You" or "Your"). Ticketmelon is in the business of distributing digital tickets that allow the ticket holder or purchaser (each, a "Patron") attendance at, access to, or participation in, events, venues and other activities (each, an "Event"). You, as an Event organizer, are authorized to provide access to such Events. The parties, intending to be legally bound, hereby agree as follows:

BY CLICKING THE "CREATE AN EVENT" BUTTON, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT, THE TERMS OF SERVICE ("TOS"), AND THE PRIVACY POLICY , EACH HEREBY INCORPORATED BY REFERENCE, AND EXPRESSLY AGREE TO, AND CONSENT TO BE BOUND BY, ALL OF THE TERMS AND CONDITIONS CONTAINED THEREIN. THIS AGREEMENT SHALL HAVE THE SAME LEGAL EFFECT AND FORCE AS A WRITTEN AND SIGNED DOCUMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS, WE WILL PROMPTLY CANCEL THIS TRANSACTION AND YOU WILL BE UNABLE TO ACCESS THE TICKETMELON.COM WEBSITE (THE "SITE") AND THE SERVICES THAT IT OFFERS. WE RESERVE THE RIGHT TO DECLINE YOUR REQUEST FOR SERVICES FOR ANY REASON AND WITHOUT NOTICE.

1. OUR SERVICES AND RESPONSIBILITIES
Ticketmelon shall provide the following services ("Services") under this Agreement: (i) display and list Your Event on Ticketmelon ' s website, located at the following world wide web address: https://www.ticketmelon.com.; (ii) accept and process online orders for tickets to Your Event and process all credit card and other payments to said Event on Your behalf. For more information, please see https://www.ticketmelon.com.

2. FEES, CHARGES, AND PAYMENT METHODS

2.1 OVERVIEW
There is one type of payment processing option EOs must use when using the Services: the Ticketmelon Gateway for the collection of event registration fees whereby payments will be made to You by Ticketmelon, in each case as described more fully below. Ticketmelon charges a total ticket sales percentage fee for Our Services and, if applicable, an additional refund processing fee for ticket sales and refunds, respectively, processed by Us through the Gateway, as more fully described in Section 2.2 below (collectively, "Fees"). We will deduct you for all applicable Fees from Your booking revenue as stated in this Agreement and in Our pricing policy which may change periodically (thus, You should check this link periodically to familiarize Yourself with our current Fee schedule). All Fees and any other monies contemplated by this Agreement are payable in Thai Baht, or in any foreign currency accepted by Ticketmelon for Events in another country or jurisdiction, as shown on our Site.
2.2 PAYMENTS
(A) GATEWAY; PAYMENT PROCESS.
Ticketmelon will collect all event registration fees on behalf of You from the Patron and deduct from the total ticket sales before passing it along to You. Ticketmelon will make all payments to You (event registration fees minus applicable Fees due to Ticketmelon, including any prior balance due to Ticketmelon for any reason) to the commercial bank account proposed and agreed by Ticketmelon by the seller. You represent, warrant and covenant that the mailing address and/or checking account and/or deposit account information provided to Us is accurate and You will update this information as necessary to maintain its accuracy; and Ticketmelon will use commercially reasonable efforts to submit payment for the balance due to You within fourteen (14) business days after the end date for the Event to which the registration fees correspond, provided that Ticketmelon reserves the right to withhold funds at any time as Ticketmelon in its sole discretion determines to be necessary for the processing and settlement of all returns, disputed charges, customer complaints, allegations of fraud, chargebacks, expected chargebacks and other discrepancies.
(B) REFUNDS.
It is Your responsibility to communicate Your refund policy to Patrons. In the event of cancelled or postponed Events, Your refund policy is superseded by Ticketmelon ' s refund policy as described in Subsection (B)(ii) below. EO shall ensure that its refund policy is consistent with the terms of this Agreement, the payment and refund processes included in the Services, and all applicable legal, regulatory and other governmental requirements. All communications or disputes regarding refunds are between the EO and the Patron, and Ticketmelon will not be liable for any decision to issue or not issue refunds in the course of the use of the Full Service option.
TICKETMELON DOES NOT PROVIDE REFUNDS OF ANY TICKETMELON FEES. IF YOU WANT TO ISSUE A REFUND FOR TICKETMELON FEES TO PATRONS, OR IF YOU ARE REQUIRED TO ISSUE A REFUND FOR TICKETMELON FEES PURSUANT TO SUBSECTION (B)(ii) BELOW, IT IS YOUR SOLE RESPONSIBILITY TO ISSUE A PAYMENT DIRECTLY TO YOUR PATRONS OR SUBMIT PAYMENT FOR SUCH FEES TO TICKETMELON PRIOR TO TICKETMELON REFUNDING THE FEES. TICKETMELON ALSO CHARGES A REFUND FEE FOR REFUNDS PROCESSED THROUGH OUR GATEWAY, EQUAL TO 4.00% OF THE DISCOUNTED FACE VALUE OF THE TICKETS.
(i) Individual Refunds. If a Patron desires to request a refund, the Patron must request the refund from the EO. If the EO desires to fulfill the request, EO can utilize the Services provided through www.ticketmelon.com to process the refund. Ticketmelon will use commercially reasonable efforts to process refunds issued and requested to be issued by the EO in a timely manner after the EO authorizes the issuance of the refunds. Ticketmelon has no responsibility to provide individual refunds which have not been authorized by the EO in accordance with this provision. In addition, Ticketmelon will NOT issue any refund to a Patron unless and until sufficient funds for the refund have been received from the EO.
(ii) Cancelled or Rescheduled Events. No payments shall be made to an EO from Ticketmelon with respect to any Event that is cancelled (or for which the EO otherwise authorizes a refund). If an Event is cancelled, a refund shall be issued to Patrons. EO will be sent an invoice for all Fees due to Ticketmelon for such Event. Upon payment of all such Fees, Ticketmelon will issue a full refund to Patrons. If EO fails to submit payment to Ticketmelon for its Fees in a timely manner, Ticketmelon will process refunds for the cancelled Event less all applicable Fees and EO shall thereafter be required to refund the Fees directly to Patrons and Ticketmelon shall have no further liability or obligation. If an event is rescheduled, Ticketmelon will use its sole discretion to determine whether it is considered a cancellation and therefore subject to the refund policy described in this section.
(iii) Notwithstanding the foregoing, You acknowledge and agree that, to protect its reputation and the integrity of the Site, Ticketmelon shall have the right (but not the obligation) to force or provide a refund to Patrons of any or all amounts paid for tickets at any time for any reason or no reason, including without limitation if Ticketmelon receives complaints from a substantial number (as determined by Ticketmelon in its sole discretion) of Patrons with respect to an EO or the applicable Event, or Ticketmelon determines in its sole discretion that the EO has engaged in any fraudulent activity or made any misrepresentations. Ticketmelon shall have no liability whatsoever to an EO in connection with or arising from any such decision to force or provide refunds.
(C) CREDIT CARD CHARGEBACKS.
Any credit card chargebacks initiated by a Patron for any reason with respect to an Event shall be charged back to the EO. Ticketmelon in its sole discretion shall either (i) deduct these costs from such EO ' s outstanding balance, whether for that particular Event or for any other Event that such EO lists through the Services; or (ii) send an invoice to such EO for such costs if no balance exists. If payment for such invoice is not received by Ticketmelon within thirty (30) days after the invoice date, Ticketmelon reserves the right, at Ticketmelon ' s sole discretion, to terminate such EO ' s registration for the Services and to cancel all other Events listed by such EO as provided herein. Ticketmelon shall have no liability whatsoever for any damages, claims or losses incurred by an EO in connection with any such termination or cancellation. All communications and disputes regarding chargebacks are between the EO and Patron, and Ticketmelon will not be responsible or liable in any way for chargebacks issued.
(D) CONFIRMATION.
Upon receipt of a credit card authorization and/or any other payment method confirmation provided by the Services from each individual ticket purchaser, Ticketmelon generates a confirmation message and issues a unique confirmation number. You agree to unconditionally accept, honor, and fulfill all ticketing commitments that have been confirmed by Ticketmelon through the Services (and not returned or voided), and it is your responsibility to verify the applicable Patron ' s membership status, confirmation number and/or any Event restrictions prior to the subject Event. If We learn that You are not honoring Our ticketing commitments, we reserve the right, in our sole discretion, to terminate Your account without liability or further obligation.
2.3 COLLECTION COSTS.
In the event that You do not pay to Ticketmelon upon request any amount required to paid by You under this Agreement, Ticketmelon shall be entitled to recover from You, in addition to any amounts otherwise owing, its reasonable costs of collection, including, without limitation, collection agency fees, reasonable attorneys ' fees, and court costs.

3. TAXES; WITHHOLDING.
You are responsible for (and will indemnify and hold harmless Ticketmelon against) all taxes or other governmental charges associated with Your Event or Your sale of tickets through the Services (excepting taxes based on Ticketmelon ' s net income). It is Your responsibility to know if any applicable laws apply to You and to adjust the ticket price accordingly to account for Your payment of these taxes. If Ticketmelon determines that it is required to collect or pay any such taxes or other charges, it may deduct such amounts from any balance payable to You under this Agreement or else invoice You for such taxes or other charges. Ticketmelon reserves the right to withhold the payment of any amounts owed to You hereunder if Ticketmelon suspects or determines that such amounts have been generated in (i) a fraudulent manner, (ii) violation of this Agreement or the TOS, or (iii) violation of any applicable laws or regulations (foreign or domestic). Such withholding may be temporary or permanent (as determined by Ticketmelon).

4. EVENT RESTRICTIONS
When submitting Your Event to Ticketmelon to be listed on Our service, it is Your responsibility to provide to Us any event restrictions associated with said Event. Any Event that requires a restriction for admission, including, but not limited to, age, school or organizational affiliation, or other characteristics or requirements, must be clearly stated by You upon submission to Us. It is Your responsibility to ensure that said restriction is lawful and does not violate any federal, state, or local laws, or any applicable foreign laws, prior to submitting the Event to Us. It is also Your responsibility to verify that all customers can be admitted to Your Event.

5. ACCESS
You understand and agree that the Site may, at times, be inaccessible or inoperable for any reason, including, but not limited to: (i) equipment or communications malfunctions; (ii) periodic maintenance, repairs, or administrative reviews which We may undertake from time-to-time; or (iii) causes beyond Our reasonable control or which are not reasonably foreseeable by Us, such acts of government or the malicious or criminal acts of third parties.

6. REPRESENTATIONS AND WARRANTIES
You represent and warrant the following: (i) You are a producer, promoter, presenter, or manager of the Event; (ii) You have the authority and right to offer, sell, and honor the tickets to the Event sold on Our website; (iii) the Event itself and any material or content provided by You to Us for use on Our website is/are not (and does not contain, promote, or link to material or content that is) pornographic, defamatory, grossly offensive, harassing, malicious, illegal, or otherwise objectionable, and do not infringe or violate (or contain, promote or link to material or content that infringes or violates) the rights of any person or entity, including, but not limited to, copyright, trademark, trade secret, proprietary, intellectual property, and rights of privacy and/or publicity, whether by statute or common law; and (iv) the Event and the sale of tickets to the Event does not constitute a violation of any federal, state, and/or local law.

7. MISREPRESENTATION OF EVENT
The Event must be accurately and truthfully described when an EO submits the Event listing to Ticketmelon to be posted on the Site. If We discover and determine, in Our sole discretion, that You misrepresented the Event, We will cancel the Event and may issue a refund to ticket purchasers (net of any Fees) as provided in this Agreement. If We determine that You repeatedly engage in the conduct described in this paragraph, Your account will be terminated and any other Events submitted by You will be cancelled pursuant to this Agreement and Ticketmelon reserves the right to take other actions or pursue additional remedies as permitted by law.

8. TECHNICAL SUPPORT
Ticketmelon will provide technical and other customer support to EO by which You can obtain technical assistance in dealing with any difficulties which may arise in connection with Your use of Our Site. We attempt to provide such support in a timely manner, but make no guarantees that We will respond to Your inquiry by a particular time.

9. CONFIDENTIALITY AND NON-DISCLOSURE
You understand and acknowledge that Ticketmelon is the owner of valuable trade secrets and confidential, non-public, and proprietary information (collectively "Confidential Information") and acknowledge that the services which We perform involve the furnishing of Confidential Information to You including, but not limited to: (i) customer names, mailing addresses, and other personally-identifiable information; (ii) sales; (iii) market demographics; (iv) pricing; and (v) business strategy, and that the goodwill and competitive position of Ticketmelon depend, in part, upon You keeping such Confidential Information confidential. You agree to use Your best efforts to protect Our Confidential Information and to implement security measures to keep said Confidential Information confidential. Except pursuant to court order or the prior written consent of Us, You agree that You shall not disclose, distribute, sell, license, transmit, or disseminate any Confidential Information to any other party or permit or cause any unauthorized party to disclose, examine, and/or reproduce any reports, documents, transmissions, or data containing Confidential Information prepared or owned by Us. If You are requested or required to disclose Confidential Information pursuant to legal proceedings, You shall promptly notify Us so that We may prepare a response to said legal proceedings and You shall cooperate with Our efforts to obtain a suitable protective order.

10. NON-SOLICITATION
You agree that You shall not solicit or contact for the purpose of soliciting, or assist anyone else in soliciting or contacting for the purpose of soliciting, via e-mail or through other means, any of Our customers (including any Patron or EO you interact with through the Site or the Services) in order to purchase, buy, acquire, or obtain any other product, service, or other solicitation, or for the purpose of terminating, altering, or in any way modifying Our customers ' relationship with Us.

11. PROMOTION OF EVENT
EO shall use reasonable efforts to create, produce, and distribute marketing and promotional materials, and/or otherwise create marketing and promotional campaigns, which state that tickets to Your Event shall be available for sale at the Ticketmelon website.

12. TERMINATION
Except as provided elsewhere in this Agreement, either party may terminate this Agreement at any time upon seven (7) calendar days notice. Any notice from You shall be sent in writing by mail to our mailing address at Ticketmelon Co., Ltd, Rajanakarn Building, 17th Floor, 183 South Sathorn Road, Bangkok 10120, Thailand. If You terminate this Agreement after you have submitted your Event to us, Your Event shall be cancelled as provided in this Agreement.

You grant us a limited, worldwide, royalty-free license to reproduce and use Your company or organizational name, logos and trademarks (and to authorize our service providers and media outlets to do so) in advertising or promotional materials, in any and all media (including print and Internet), whether now or hereafter existing, for the purpose of referring to you as a Ticketmelon customer and/or describing our services for you.

Last modified: 12 May, 2015